Privacy Policy

Website: Shopafly.in
Email: helloshopafly@gmail.com
Instagram: @helloshopafly

At Shopafly, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

When you visit Shopafly.in, create an account, place an order, or contact us, we may collect information such as:

• Full name

• Mobile/telephone number

• Email address

• Billing and shipping address

• Order and transaction details

• Payment-related information

• UPI or bank details when required to process an eligible refund for a COD order

• Information you provide when contacting customer support

• Information you voluntarily provide through Instagram or other communication channels

We may also automatically collect certain technical information, such as IP address, browser type, device information, and website usage information.

2. How We Use Your Information

Shopafly may use your information to:

• Process and deliver your orders

• Confirm and communicate about orders

• Process returns, exchanges, and refunds

• Process COD refunds through UPI or bank transfer

• Provide customer support

• Improve our products, services, and website

• Prevent fraud, misuse, and unauthorized transactions

• Send important service-related communications

• Send promotional or marketing communications where permitted and where you have provided the necessary consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment gateways or service providers.

Shopafly generally does not store complete card or other sensitive payment credentials on its own systems unless necessary and legally permitted. Payment information may be processed directly by the relevant payment service provider according to its privacy and security practices.

4. COD Refund Information

For eligible Cash on Delivery orders, refunds may be processed through UPI or bank transfer.

When required, Shopafly may collect:

• UPI ID

• Bank account holder name

• Bank account number

• IFSC code

• Other information reasonably required to process the refund

This information will be used primarily for processing the applicable refund and related verification.

5. Sharing of Information

Shopafly may share necessary information with trusted third-party service providers when required to operate our business, including:

• Courier and delivery partners

• Payment gateways and payment service providers

• Technology and hosting providers

• Customer-support service providers

• Fraud-prevention or security service providers

• Professional advisers or authorities where legally required

We do not intend to sell or rent your personal information to third parties for their independent marketing purposes.

6. Cookies and Similar Technologies

Shopafly may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website usage

• Improve website performance

• Provide relevant content or advertising where applicable

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, handling returns and refunds, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

9. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion where legally applicable

• Withdraw consent for certain uses of your information

• Opt out of promotional communications

Some information may need to be retained where required by law or for legitimate business purposes.

10. Marketing Communications

If you receive promotional communications from Shopafly, you may request to stop receiving them by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that you may still receive essential communications relating to your orders, payments, returns, refunds, or account.

11. Third-Party Websites and Services

Shopafly.in may contain links to third-party websites, payment services, social-media platforms, or other external services.

Shopafly is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

12. Children's Privacy

Shopafly does not knowingly seek to collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

Shopafly may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on Shopafly.in with the revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Shopafly.in
Email: helloshopafly@gmail.com
Instagram: @helloshopafly

By using Shopafly.in or placing an order, you acknowledge that you have read and understood this Privacy Policy.