Refund policy

Return & Refund Policy

Website: Shopafly.in
Email: helloshopafly@gmail.com
Instagram: @helloshopafly

At Shopafly, we value our customers and want you to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or refund according to the terms below.

Return Period

We accept eligible return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, accessories, and other included items.

  • Proof of purchase or order details must be provided.

  • The return request must be submitted within the specified return period.

Non-Returnable Products

Certain products may not be eligible for return, including:

  • Personalized or customized products

  • Digital products

  • Products that have been used, washed, damaged, or altered

  • Products without original packaging, tags, or accessories

  • Products specifically marked as non-returnable on the product page

  • Items that cannot be returned for hygiene or safety reasons

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the problem

After reviewing the request, Shopafly may offer a replacement, exchange, or refund, as applicable.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method.

Please note that the time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

For Cash on Delivery (COD) Orders

For eligible COD orders, refunds will not be provided in cash.

The refund amount will be transferred to the customer's:

  • UPI ID, or
  • Bank account

Customers may be required to provide accurate UPI or bank account details to process the refund.

The customer is responsible for ensuring that the provided UPI ID or bank account information is correct. Shopafly will not be responsible for delays or failed transfers caused by incorrect or incomplete payment details provided by the customer.

Once the refund has been initiated, the time required for the amount to appear in the customer's UPI or bank account may depend on the applicable bank or payment service provider.

Any applicable deductions, such as non-refundable shipping or other charges, will be communicated to the customer where applicable.

 

Return Shipping Charges

If the return is due to a defective, damaged, or incorrect product received from Shopafly, we may cover the applicable return shipping cost.

For returns due to personal preference or change of mind, the customer may be responsible for the return shipping charges.

Exchanges

Where applicable, customers may request an exchange within the eligible return period. Exchanges are subject to product availability.

If the requested replacement is unavailable, Shopafly may provide another appropriate resolution, such as a refund or store credit.

Order Cancellation

Customers may request cancellation before the order is shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

How to Request a Return or Refund

To request a return or refund, please contact us through:

Email: helloshopafly@gmail.com
Instagram: @helloshopafly
Website: Shopafly.in

Please include your order number, registered contact details, reason for the return, and photographs/videos where applicable.

Please do not send a product back without contacting Shopafly and receiving return instructions.

Inspection and Approval

All returned products are subject to inspection. A return or refund may be refused if the product does not meet the eligibility requirements stated in this policy.

Policy Changes

Shopafly reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on Shopafly.in.

By placing an order through Shopafly.in, you acknowledge that you have read and understood this Return & Refund Policy.

Contact Shopafly

Shopafly.in
Email: helloshopafly@gmail.com
Instagram: @helloshopafly