Shipping policy

Shipping Policy

Website: Shopafly.in
Email: helloshopafly@gmail.com
Instagram: @helloshopafly

At Shopafly, we aim to provide a smooth and reliable delivery experience for every order. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times may vary for remote or difficult-to-reach locations.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer completes the order.

From time to time, Shopafly may offer free shipping or promotional shipping rates.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact number

Shopafly is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address or contact information provided by the customer.

5. Tracking Information

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Customers can use the tracking information to monitor the status of their shipment where tracking is available.

6. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

  • Courier or logistics issues

  • Weather conditions

  • Public holidays

  • Natural disasters

  • High order volumes

  • Incorrect address or contact information

  • Events beyond our reasonable control

If your order is significantly delayed, please contact us at helloshopafly@gmail.com with your order number.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, does not respond to the courier, or otherwise prevents delivery, additional delivery attempts or charges may apply where applicable.

If an order is returned to Shopafly because of a failed delivery, the customer may need to contact us to arrange a re-shipment, subject to applicable shipping charges.

8. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs or videos of the package and product before using the item.

Contact Shopafly as soon as possible, preferably within 48 hours of delivery, so that we can review the issue and assist you.

9. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and delivery locations.

COD availability and any applicable charges will be displayed during checkout.

For eligible COD orders that qualify for a refund, refunds will be processed through UPI or bank transfer and will not be provided in cash.

10. International Shipping

Unless specifically stated on the product or checkout page, Shopafly currently does not guarantee international shipping.

Where international shipping is offered, additional shipping charges, customs duties, taxes, or other applicable charges may be the customer's responsibility.

11. Contact Us

For shipping or delivery-related questions, please contact:

Shopafly.in
Email: helloshopafly@gmail.com
Instagram: @helloshopafly

Please include your order number when contacting us about an existing order.

Thank you for shopping with Shopafly!